Cancellation policy

Last Updated: 08/01/2026

At FACIQO, we understand that plans can change. Please read our cancellation policy carefully before placing an order.

ORDER CANCELLATION

Orders can be cancelled only before they are shipped.

Once an order has been processed or shipped, it cannot be cancelled.

To request a cancellation, customers must contact us as soon as possible.

HOW TO REQUEST A CANCELLATION

To cancel an order, please email us at:

📧 faciqo1@gmail.com

Include:

Your order number

Email address used during checkout

Reason for cancellation (optional)

REFUNDS FOR CANCELLED ORDERS

If the order is cancelled before shipment, a full refund will be issued.

Refunds will be processed to the original payment method.

Refund processing time may take 5–10 business days, depending on your payment provider.

NON-CANCELLABLE ORDERS

Orders cannot be cancelled if:

The order has already been shipped

The product is out for delivery

The order is delayed due to customs or courier issues

INTERNATIONAL ORDERS

For international orders:

Once shipped, cancellation is not possible.

FACIQO is not responsible for delays caused by customs clearance or courier services.